This article provides an overview of the error codes encountered in Social Planner, specifically for Facebook, Instagram, LinkedIn, and Google My Business (GMB), along with the recommended solutions for each.
Facebook Errors and Solutions
- OAuthException, Codes 102, 109, 463, 467: Your Social Account token has expired. Reconnect your social account to resolve this.
- Codes 1, 2, “Unexpected Error”: This is a temporary issue. Refresh your browser fully and try again in a few minutes.
- Code 3: The token has expired, or the account lacks posting permissions. Reconnect using an account with the right permissions.
- Code 10: The LeadConnector app is missing. Add LeadConnector to your Page or Group.
- Codes 200-299: The account lacks posting permissions. Reconnect using an account with the necessary permissions.
- Code 368: The post content violates community standards.
- Code 506: Posting duplicate content within 12 hours is not allowed.
- Code 1609005: There's an invalid link in the post.
- Codes 459, 460, and 464: User checkpoint issue. Verify that the LeadConnector app is added to your page/group.
- Code 492: Insufficient posting permission or expired token. Check permissions and reconnect the account.
- “Temporary Block”: Facebook has temporarily blocked posting capabilities. Wait for the block to lift before posting again.
Instagram Errors and Solutions
- Codes 400-2207003: File upload timeout. Try a smaller file.
- Codes 400-2207003: File upload timeout. Try a smaller file.
- Codes 400-2207001, 2207053: An undefined issue. This typically resolves on its own.
- Code 400-2207051: The post violates community standards.
- Code 400-2207042: The daily publishing limit has been reached.
- Code 400-2207006: The Social Account token has expired or is invalid. Reconnect your Instagram Business account.
- Code 400-2207050: The Instagram account is restricted. Ensure it's a Business Account.
- Code 400-2207028: Carousel posts must have between 2 and 10 images/videos.
- Code 400-2207040: Maximum tag limit exceeded. Use no more than 30 tags.
- Code 400-2207005: Insufficient user permissions. Reconnect with an account that has posting permissions.
LinkedIn Errors and Solutions
- Codes 400, and 403: The Social Account token has expired or is invalid. Reconnect LinkedIn.
- Codes 404, 500, 504: An undefined issue. This typically resolves on its own.
- Code 422: Duplicate content cannot be posted within 12 hours OR A required field is missing, or the post copy is too large
- Code 400: The account lacks posting permissions. Reconnect using an account with the necessary permissions.
- Code 409: A temporary error. Refresh your browser and try again in a few minutes.
Google My Business (GMB) Errors and Solutions
- MISSING_VALUE, INVALID_VALUE: A value is missing. Complete your Google Business Profile setup and reconnect.
- VALUE_OUTSIDE_ALLOWED_RANGE: The post character limit has been exceeded. Reduce the word count.
- OPERATION_EXECUTION_ERROR, EXPIRED_VALUE: The Social Account token has expired. Reconnect the account.
- PHOTO_FETCH_FAILED, PHOTO_UPLOAD_FAILED: Media upload failure.
- OPERATION_UNSUPPORTED_UNDER_ACCOUNT_CONDITION: The operation is not supported under current account conditions.
- LOCATION_DISABLED_FOR_LOCAL_POST_API: The Local Post API is disabled, typically for locations within a chain.
This guide aims to assist in diagnosing and solving common issues encountered while using the Social Planner for various platforms.